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Abuse Handling Policy

PLEASE READ THIS AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.

Última revisão: 2021-05-25 12:23:14

We will investigate and record all reports of abuse submitted to us. Where appropriate, we may take action if a violation of any of our terms of service is confirmed or when required to do so if an activity violates the policies of ICANN or appropriate Registry. We may request additional information from you about your report. However, please note we may not be able to provide you with specific updates in response to your specific report due to privacy reasons. As part of our investigation it may also be necessary for us to validate your complaint with our customer.

Process for Handling Abuse:

WHOIS INACCURACY

How to Submit the complaint

Process to address whois inaccuracy complaint

SPAM

How to Submit the complaint

Process to address spam complaint

OTHER ABUSE (Phishing/419 scam)

How to Submit the complaint

Process to address other abuse complaint

After submitting an abuse report, a ticket is received at our centralized ticketing system to track reports. Each of the reports has a unique ID, which is used for internal administration purposes. After the investigation, this unique id will be referenced to respond accordingly with our review and any subsequent next steps.
 

 DATA REQUEST POLICY

  1. Types of Requests. We receive the following types of requests concerning customer data:
  2. Submitting a Request. All requests should be mailed or emailed to the following:

    Hostinger International Ltd.,
    61 Lordou Vironos str.,
    6023 Larnaca, Cyprus

    OR email to: abuse@hostinger.com

    IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER. DUE TO THE VAGARIES OF THE INTERNET AND EMAIL COMMUNICATION IN PARTICULAR, INCLUDING WITHOUT LIMITATION THE BURDENS OF SPAM AND THE OCCASIONAL UNINTENDED EFFECTS OF SPAM FILTERS, SENDING AN ALTERNATE FORM OF NOTICE, WILL HELP ASSURE THAT YOUR NOTICE IS RECEIVED BY US AND ACTED ON IN A TIMELY MANNER.
     
  3. Fees. We may seek reimbursement for costs in responding to requests as provided by law and may charge additional fees for costs in responding to unusual or burdensome requests.
  4. Available Information. Depending on the type of formal legal process provided, we may be able to respond with one or more of the following types of data: